Effective date: 27 September 2026
Who we are. ValidatorHQ (“ValidatorHQ”, “we”, “us”) is operated by Simplified Digital Agency doo Beograd, Jabuka 3, 11221 Beograd, Serbia, tax ID (PIB) 109210175. Contact: contact@validatorhq.com.
1. Agreement
These Terms govern your use of the ValidatorHQ website, web application at app.validatorhq.com and API (together, the “Service”). By creating an account or using the Service you agree to these Terms. If you use the Service on behalf of a company, you confirm you are authorised to bind it, and “you” refers to that company.
2. The Service
ValidatorHQ monitors websites you add to your account. Depending on your plan and settings, it runs automated checks such as uptime, SSL certificate status, performance (including via Google PageSpeed Insights), accessibility, browser console errors and visual changes (screenshots), and shows the results in your dashboard and by email.
Results are generated automatically and are provided for information only. We do our best to keep them accurate, but we do not guarantee that every issue will be detected or that every alert will be delivered on time.
3. Your account
You must provide accurate information and keep your login details secure. You are responsible for all activity under your account. Tell us promptly at contact@validatorhq.com if you suspect unauthorised access.
4. Acceptable use
You may only add websites that you own or are authorised to monitor and test. You must not use the Service to:
- send automated traffic to websites without the owner’s permission, or overload any website or system;
- break the law, infringe anyone’s rights, or attempt to access data you are not entitled to;
- interfere with, reverse engineer or bypass the security or usage limits of the Service;
- resell the Service without our written consent.
We may suspend checks or accounts that breach this section or put the Service or third parties at risk.
5. Plans, credits and free trials
The Service is sold as a subscription. Each plan includes a monthly allowance of credits and a maximum number of websites, as described on our pricing page at the time of purchase. Each automated check uses credits. Unused credits do not roll over to the next billing period. When your allowance is used up, scheduled checks may pause until the next period or until you upgrade.
If a plan is offered with a free trial, you will not be charged during the trial. Unless you cancel before the trial ends, your subscription starts automatically and the first payment is taken at the end of the trial.
6. Payments – Paddle is our reseller
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries related to payments and handles returns. Payments, taxes (such as VAT) and invoices are processed by Paddle under the Paddle Buyer Terms.
Subscriptions renew automatically at the end of each billing period at the then-current price until cancelled. We will notify you in advance of any price change, and it will apply from your next billing period. You can cancel at any time from the Billing page; cancellation takes effect at the end of the current paid period and you keep access until then.
Refunds are handled as described in our Refund Policy.
7. Your data
You keep all rights to the data you add to the Service and the results generated for your websites. You grant us the permissions needed to store and process that data solely to provide the Service. How we handle personal data is described in our Privacy Notice.
8. Our intellectual property
The Service, including its software, design and content, belongs to Simplified Digital Agency doo Beograd. We grant you a limited, non-exclusive, non-transferable right to use it during your subscription in line with these Terms.
9. Availability and changes
We aim to keep the Service available at all times but do not guarantee uninterrupted operation; maintenance, third-party outages or events outside our control may cause interruptions. We may improve or change features. If we remove a material feature you are paying for, we will tell you in advance and you may cancel.
10. Limitation of liability
The Service is provided “as is”. To the extent permitted by law, we are not liable for indirect or consequential losses, such as lost profits, revenue or data, or for losses caused by a website issue the Service did not detect or report. Our total liability for any claim relating to the Service is limited to the amount you paid for the Service in the 12 months before the claim. Nothing in these Terms limits liability that cannot be limited by law, or your statutory rights as a consumer.
11. Termination
You may stop using the Service and cancel your subscription at any time. We may suspend or terminate your account if you seriously or repeatedly breach these Terms, with notice where reasonable. After your account ends, your scheduled checks stop and we delete your data as described in our Privacy Notice.
12. Changes to these Terms
We may update these Terms. For material changes we will notify you by email or in the app at least 14 days before they take effect. Continuing to use the Service after that date means you accept the updated Terms.
13. Governing law
These Terms are governed by the laws of the Republic of Serbia. Disputes are subject to the courts in Belgrade, except where mandatory consumer protection law gives you the right to bring a claim in the courts of your country of residence.
14. Contact
Simplified Digital Agency doo Beograd, Jabuka 3, 11221 Beograd, Serbia · PIB 109210175 · contact@validatorhq.com