Effective date: 27 September 2026
Short version: if you are not happy with ValidatorHQ, ask for a refund within 14 days of a payment and you will get your money back in full.
1. 14-day money-back guarantee
You can request a full refund within 14 days of any payment for a ValidatorHQ subscription, both your first payment and renewals. No reason is required.
2. Free trials
If your plan includes a free trial, you are not charged during the trial. Cancel before the trial ends and you will not be charged at all. If you forget, the 14-day refund above still applies to your first payment.
3. Cancelling your subscription
You can cancel at any time from the Billing page in the app. Cancelling stops future renewals; you keep access until the end of the period you have paid for. Cancelling on its own does not trigger a refund. If you want one for a payment made in the last 14 days, request it as described below.
4. How to request a refund
Email contact@validatorhq.com from the address on your account, or contact Paddle directly via paddle.net using the details in your receipt. Our payments are processed by Paddle.com, our Merchant of Record, which issues all refunds.
Refunds go back to the original payment method. They are usually processed within 5–10 business days, depending on your bank or card provider. When a refund is issued, the related subscription is cancelled.
5. After 14 days
Payments older than 14 days are generally not refundable, but if something went wrong on our side, such as a long outage or a billing error, contact us and we will look at it fairly.
6. Your legal rights
This policy does not limit any rights you have under applicable consumer protection law.
7. Contact
Simplified Digital Agency doo Beograd, Jabuka 3, 11221 Beograd, Serbia · PIB 109210175 · contact@validatorhq.com